At Jwanas, we don’t just sell jewelry — we deliver emotions, memories, and confidence. Every piece is designed to make you feel beautiful, powerful, and unique. But we also understand that sometimes, things might not go as expected.
That’s why we proudly offer a 100% transparent and customer-friendly 7-day refund policy, so that you can shop worry-free, with full trust.
✅ Who Can Request a Refund?
We accept refund requests from any customer who:
Received a wrong, damaged, or defective product.
Changed their mind after receiving the product and wish to return it in unused condition.
Did not find the product suitable, as long as it’s unworn and in original packaging.
📆 Time Window for Refund
You must raise a return request within 7 calendar days from the date of receiving the order. After this period, unfortunately, we will not be able to process your request.
🛍️ Conditions for Refund
To be eligible for a refund, your product must:
Be unused and unworn
Be in the same condition as delivered
Be returned with original tags, box, pouches, or certificates (if any)
Be packed safely so that it does not get damaged during return transit
❌ Items That Cannot Be Refunded
We love honesty and clarity. Here’s what cannot be refunded:
Products that are customized or made-to-order
Items purchased during flash sales, festive offers, or with coupons
Items that are damaged due to mishandling or negligence
Jewelry without original packaging or missing components
Mention your order number, the reason for the return, and attach photos/videos if applicable
Our support team will review your request within 24-48 working hours
Once approved, you will be given the return shipping instructions
Ship the item to the return address using a reliable courier
After we receive and inspect the item, we’ll process your refund
⏳ Refund Timeline
Once the returned item reaches us and passes quality checks, we will credit the refund within 5-7 working days
Refund will be made through the same payment method you used during checkout
💸 Who Pays for Return Shipping?
If the mistake was from our side (wrong/damaged product), we will bear the return shipping cost
If you’re returning for personal reasons (change of mind), the shipping cost will be borne by the customer
🛡️ Our Promise
At Jwanas, we take full responsibility for your experience. We want you to feel safe, heard, and respected. If ever you face any issue, we’re just one message away.
We are not just another jewelry store. We’re a brand that stands behind every sparkle, every piece, and every customer.
📞 Need Help?
If you have any questions about returns, feel free to reach out to us anytime:
