Welcome to Jwanas – Jewelry with Purpose. We’re committed to delivering your favorite jewelry pieces safely, quickly, and affordably. Please read our full shipping policy below:
📍 Shipping Coverage
We proudly ship to all cities and states across India, including metro and non-metro areas.
Note: Currently, we do not ship internationally. But we’re working on expanding soon!
⏱️ Shipping Time
Processing Time: Orders are processed within 24–48 hours after successful payment.
Delivery Time:
Metro Cities: 3–5 working days
Tier 2 & 3 Cities: 5–7 working days
Remote/Rural Areas: Up to 10 days (depends on local courier)
🚚 Courier Partners
We use trusted courier services like:
Delhivery
Blue Dart
XpressBees
India Post (for remote zones)
You will receive a tracking link by WhatsApp or Email once your order is shipped.
💰 Shipping Charges
Standard Shipping: ₹59
Free Shipping on orders above ₹999
Shipping charges are non-refundable once the order is dispatched.
🎁 Packaging
Your jewelry will be packed in secure, tamper-proof packaging, with cushioning to protect delicate items. We ensure safe delivery without damage.
❗ Delays or Exceptions
Sometimes, delays may happen due to:
Public holidays / local lockdowns
Weather conditions
Courier company issues
Incomplete address or incorrect phone number
In such cases, we will keep you updated. You can also contact us directly for support.
📦 Damaged or Missing Orders
If your product arrives damaged, broken, or with missing items, please:
Take a photo or video of the package and product.
Contact us within 24 hours of delivery.
We will verify and offer a free replacement or refund as per our return policy.
🧾 Order Not Received?
If your order status shows “Delivered” but you haven’t received it:
Contact our team within 48 hours
We will coordinate with the courier to resolve the issue
📞 Need Help?
If you have any questions or concerns about your order:
📩 Email: customerjwanas@gmail.com 📱 WhatsApp/Call: +91-9098904777 ⌚ Timing: Mon to Sat – 10:00 AM to 7:00 PM
Thank You for Shopping at Jwanas ❤️
We’re here to make your jewelry shopping safe, smooth, and joyful. Your satisfaction is our top priority.
