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Welcome to Jwanas β Jewelry with Purpose. Weβre committed to delivering your favorite jewelry pieces safely, quickly, and affordably. Please read our full shipping policy below:
We proudly ship to all cities and states across India, including metro and non-metro areas.
Note: Currently, we do not ship internationally. But weβre working on expanding soon!
Processing Time:
Orders are processed within 24β48 hours after successful payment.
Delivery Time:
Metro Cities: 3β5 working days
Tier 2 & 3 Cities: 5β7 working days
Remote/Rural Areas: Up to 10 days (depends on local courier)
We use trusted courier services like:
Delhivery
Blue Dart
XpressBees
India Post (for remote zones)
You will receive a tracking link by WhatsApp or Email once your order is shipped.
Standard Shipping: βΉ59
Free Shipping on orders above βΉ999
Shipping charges are non-refundable once the order is dispatched.
Your jewelry will be packed in secure, tamper-proof packaging, with cushioning to protect delicate items. We ensure safe delivery without damage.
Sometimes, delays may happen due to:
Public holidays / local lockdowns
Weather conditions
Courier company issues
Incomplete address or incorrect phone number
In such cases, we will keep you updated. You can also contact us directly for support.
If your product arrives damaged, broken, or with missing items, please:
Take a photo or video of the package and product.
Contact us within 24 hours of delivery.
We will verify and offer a free replacement or refund as per our return policy.
If your order status shows “Delivered” but you havenβt received it:
Contact our team within 48 hours
We will coordinate with the courier to resolve the issue
If you have any questions or concerns about your order:
π© Email: customerjwanas@gmail.com
π± WhatsApp/Call: +91-9098904777
β Timing: Mon to Sat β 10:00 AM to 7:00 PM
Weβre here to make your jewelry shopping safe, smooth, and joyful.
Your satisfaction is our top priority.